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Privacy & Cookie Policy

Last updated: 20/02/2026

1. Introduction

Tap a Taxi Cooperative (“Tap a Taxi”, “we”, “us”, “our”) is committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

This Privacy Policy explains how we collect, use, share and protect personal data when you use our website, driver and customer mobile applications, and related services (together, the “Service”).

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Data Controller)

Tap a Taxi Cooperative is the data controller for the personal data processed through the Service.

Contact details:

Legal name: Tap a Taxi Cooperative
Registered address: C/O Company Bureau, The Black Church, St. Mary’s Place, Phibsborough, Dublin 7, D07 P4AX
Email: privacy@aitra.ie
Phone: 083 0166331

If required, we will appoint a Data Protection Officer (DPO) and publish their contact details here.

3. Definitions

Account – A registered account enabling access to the Service
Applications – Tap a Taxi driver and customer apps (iOS and Android)
Customer – A passenger using the Service
Driver – A licensed taxi driver and cooperative member using the Service
Personal Data – Any information relating to an identified or identifiable individual
Service Provider – A third party processing data on our behalf
Usage Data – Data collected automatically through use of the Service

4. Personal Data We Collect

4.1 Data You Provide

Depending on whether you are a Customer or Driver, we may collect:

  • Name
  • Email address
  • Phone number
  • Account login details
  • Payment-related information (processed by third-party payment providers)
  • Taxi licence and regulatory information (Drivers only)
  • Communications with support

4.2 Location Data

To provide taxi services, we may collect real-time or approximate location data, including:

  • Customer pickup and drop-off locations
  • Driver location while available or on a trip

Location data is only collected when necessary for the operation of the Service and in accordance with your device permissions.

4.3 Automatically Collected Data

We may collect:

  • IP address
  • Device type and operating system
  • App usage data and diagnostics
  • Log files and timestamps

5. Legal Bases for Processing

We process personal data under one or more of the following GDPR legal bases:

  • Performance of a contract – to provide taxi booking and dispatch services
  • Legal obligation – including transport, tax, and regulatory compliance
  • Legitimate interests – to operate, secure, and improve the Service
  • Consent – for marketing communications and optional features

You may withdraw consent at any time.

6. How We Use Personal Data

We use personal data to:

  • Provide and operate the Service
  • Match Customers with Drivers
  • Process payments and invoices
  • Communicate service-related information
  • Provide customer support
  • Ensure safety, security, and fraud prevention
  • Comply with legal and regulatory obligations
  • Improve and develop our services

7. Sharing of Personal Data

We may share personal data with:

7.1 Service Providers

Trusted third parties who assist us with:

  • App hosting and infrastructure
  • Payment processing
  • Customer support
  • Analytics and security

All Service Providers are bound by contractual data protection obligations.

7.2 Drivers and Customers

Limited personal data is shared between Customers and Drivers solely for the purpose of completing a taxi booking.

7.3 Legal and Regulatory Authorities

We may disclose personal data where required by law, regulation, court order, or lawful request from authorities.

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

9. Data Retention

We retain personal data only for as long as necessary, including:

  • Account data: while your account remains active
  • Trip and transaction data: as required for legal and tax purposes
  • Support communications: for quality and dispute resolution

Retention periods may vary depending on legal obligations.

10. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with the Irish Data Protection Commission

Requests can be made by contacting us using the details above. We respond within one month.

11. Security

We use appropriate technical and organisational measures to protect personal data. However, no system is completely secure and we cannot guarantee absolute security.

12. Cookies

Our website and apps use cookies and similar technologies. For more information, please see our Cookie Policy.

13. Children’s Data

The Service is not intended for children under 18. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and apps with an updated revision date.

15. Contact Us

If you have questions or wish to exercise your rights, contact:

Email: privacy@aitra.ie
Address: C/O Company Bureau, The Black Church, St. Mary’s Place, Phibsborough, Dublin 7, D07 P4AX