Last updated: 06/08/2026
All Ireland Taxi Representatives Association CLG, trading as “Tap a Taxi” (“Tap a Taxi”, “we”, “us”, “our”), is committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
This Privacy Policy explains how we collect, use, share and protect personal data when you use our website, driver and customer mobile applications, and related services (together, the “Service”).
By using our Service, you acknowledge that you have read and understood this Privacy Policy.
All Ireland Taxi Representatives Association CLG, trading as “Tap a Taxi”, is the data controller for the personal data processed through the Service.
Contact details:
Legal name: All Ireland Taxi Representatives Association CLG (trading as “Tap a Taxi”)
Company registration (CRO): 806971
Co-operative registration with the Irish Co-operative Organisation Society (ICOS) and the Registry of Friendly Societies is currently in progress.
Address: Unit G4, Centre Point Business Park, Oak Drive, Park West, Dublin 12, D12 Y262
Email: info@tapataxi.ie
Phone: 01 556 9222
If required, we will appoint a Data Protection Officer (DPO) and publish their contact details here.
Account – A registered account enabling access to the Service
Applications – Tap a Taxi driver and customer apps (iOS and Android)
Customer – A passenger using the Service
Driver – A licensed taxi driver and cooperative member using the Service
Personal Data – Any information relating to an identified or identifiable individual
Service Provider – A third party processing data on our behalf
Sub-processor – A third party engaged by one of our Service Providers to process personal data on their behalf
Usage Data – Data collected automatically through use of the Service
Depending on whether you are a Customer or Driver, we may collect:
To provide taxi services, we may collect real-time or approximate location data, including:
Location data is only collected when necessary for the operation of the Service and in accordance with your device permissions.
We may collect:
To operate on the Tap a Taxi platform, Drivers must complete identity verification in the driver Application. On supported devices this uses Apple’s TrueDepth camera API.
Face data (identity verification)
When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes. A selfie is then transmitted securely to Ondemand Apps OÜ, our data processor operating the app’s software platform, which compares it with your reference photograph using AWS Rekognition as a sub-processor.
We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active — repeated checks require an image to compare against — and is deleted within 30 days after the account closes; after each check only the pass/fail result and its date are retained, containing no face data.
Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services. Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.
Payments onboarding verification
Separately from the in-app check described above, Drivers complete identity verification with our payments provider, Stripe Payments Europe, Ltd., as part of setting up a connected payments account. That verification is carried out by Stripe on its own hosted screens and is governed by Stripe’s own privacy notice. It may involve identity documents and, where Stripe requires it, a photograph. Tap a Taxi does not receive or retain the images submitted to Stripe.
We process personal data under one or more of the following GDPR legal bases:
You may withdraw consent at any time.
Face data used for Driver identity verification is “special category data” under Article 9 of the GDPR. We process this data on the basis of your explicit consent, which you provide in the app at the point of verification. You may withdraw this consent at any time, although we may be unable to verify your identity or permit you to operate on the platform without it.
We use personal data to:
We may share personal data with:
Trusted third parties who assist us with:
All Service Providers are bound by contractual data protection obligations.
Our dispatch technology provider, Ondemand Apps OÜ, engages Amazon Web Services (AWS Rekognition) as a sub-processor for the facial comparison element of Driver identity verification, as described in Section 4.4.
Limited personal data is shared between Customers and Drivers solely for the purpose of completing a taxi booking.
We may disclose personal data where required by law, regulation, court order, or lawful request from authorities.
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses or another transfer mechanism recognised under Chapter V of the GDPR.
This includes the facial comparison carried out by AWS Rekognition as a sub-processor of Ondemand Apps OÜ, as described in Section 4.4. Images are processed transiently and are not retained by AWS after the comparison completes.
We retain personal data only for as long as necessary, including:
Retention periods may vary depending on legal obligations.
Under GDPR, you have the right to:
Requests can be made by contacting us using the details above. We respond within one month.
We use appropriate technical and organisational measures to protect personal data. However, no system is completely secure and we cannot guarantee absolute security.
Our website and apps use cookies and similar technologies. For more information, please see our Cookie Policy.
The Service is not intended for children under 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Changes will be posted on our website and apps with an updated revision date.
If you have questions or wish to exercise your rights, contact:
Email: info@tapataxi.ie
Address: Unit G4, Centre Point Business Park, Oak Drive, Park West, Dublin 12, D12 Y262
