Last updated: 15/06/2026
1. Introduction
All Ireland Taxi Representatives Association CLG, trading as “Tap a Taxi” (“Tap a Taxi”, “we”, “us”, “our”), is committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
This Privacy Policy explains how we collect, use, share and protect personal data when you use our website, driver and customer mobile applications, and related services (together, the “Service”).
By using our Service, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are (Data Controller)
All Ireland Taxi Representatives Association CLG, trading as “Tap a Taxi”, is the data controller for the personal data processed through the Service.
Contact details:
Legal name: All Ireland Taxi Representatives Association CLG (trading as “Tap a Taxi”)
Company registration (CRO): 806971
Co-operative registration with the Irish Co-operative Organisation Society (ICOS) and the Registry of Friendly Societies is currently in progress.
Address: Unit G4, Centre Point Business Park, Oak Drive, Park West, Dublin 12, D12 Y262
Email: info@tapataxi.ie
Phone: 01 556 9222
If required, we will appoint a Data Protection Officer (DPO) and publish their contact details here.
3. Definitions
Account – A registered account enabling access to the Service
Applications – Tap a Taxi driver and customer apps (iOS and Android)
Customer – A passenger using the Service
Driver – A licensed taxi driver and cooperative member using the Service
Personal Data – Any information relating to an identified or identifiable individual
Service Provider – A third party processing data on our behalf
Usage Data – Data collected automatically through use of the Service
4. Personal Data We Collect
4.1 Data You Provide
Depending on whether you are a Customer or Driver, we may collect:
- Name
- Email address
- Phone number
- Account login details
- Payment-related information (processed by third-party payment providers)
- Taxi licence and regulatory information (Drivers only)
- Communications with support
4.2 Location Data
To provide taxi services, we may collect real-time or approximate location data, including:
- Customer pickup and drop-off locations
- Driver location while available or on a trip
Location data is only collected when necessary for the operation of the Service and in accordance with your device permissions.
4.3 Automatically Collected Data
We may collect:
- IP address
- Device type and operating system
- App usage data and diagnostics
- Log files and timestamps
4.4 Identity Verification and Biometric Data (Drivers)
To operate on the Tap a Taxi platform, Drivers must complete an identity verification check. This uses Apple’s TrueDepth camera API in the driver Application. Where identity verification is enabled, the following applies:
Where identity verification is enabled, the app may process biometric data (facial imagery) to verify your identity and prevent misuse. The app may use depth data for liveness detection. This depth data is processed locally on your device and is not stored or transmitted. The app may ask you to take a selfie, which may be securely transmitted to our trusted Service Providers solely for verification purposes and is deleted after verification is completed. Biometric data is used only for identity verification and liveness detection, and not for advertising, marketing, or profiling.
We do not store or create biometric templates (including depth maps, face mesh, or ARFaceAnchor data). Any such data is processed temporarily and discarded immediately after processing.
Identity verification is provided through our dispatch technology provider (Onde / Ondemand Apps OÜ) and our identity verification and payments provider (Stripe Payments Europe, Ltd.), acting as our Service Providers. Tap a Taxi does not retain your biometric data.
5. Legal Bases for Processing
We process personal data under one or more of the following GDPR legal bases:
- Performance of a contract – to provide taxi booking and dispatch services
- Legal obligation – including transport, tax, and regulatory compliance
- Legitimate interests – to operate, secure, and improve the Service
- Consent – for marketing communications and optional features
You may withdraw consent at any time.
5.1 Special Category Data
Biometric data (facial imagery) used for Driver identity verification is “special category data” under Article 9 of the GDPR. We process this data on the basis of your
explicit consent, which you provide at the point of verification. You may withdraw this consent at any time, although we may be unable to verify your identity or permit you to operate on the platform without it.
6. How We Use Personal Data
We use personal data to:
- Provide and operate the Service
- Match Customers with Drivers
- Process payments and invoices
- Communicate service-related information
- Provide customer support
- Ensure safety, security, and fraud prevention
- Comply with legal and regulatory obligations
- Improve and develop our services
7. Sharing of Personal Data
We may share personal data with:
7.1 Service Providers
Trusted third parties who assist us with:
- App hosting and infrastructure
- Payment processing
- Identity verification
- Customer support
- Analytics and security
All Service Providers are bound by contractual data protection obligations.
7.2 Drivers and Customers
Limited personal data is shared between Customers and Drivers solely for the purpose of completing a taxi booking.
7.3 Legal and Regulatory Authorities
We may disclose personal data where required by law, regulation, court order, or lawful request from authorities.
8. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.
9. Data Retention
We retain personal data only for as long as necessary, including:
- Account data: while your account remains active
- Trip and transaction data: as required for legal and tax purposes
- Support communications: for quality and dispute resolution
- Biometric data (facial imagery): deleted immediately after identity verification is completed
Retention periods may vary depending on legal obligations.
10. Your Data Protection Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent
- Lodge a complaint with the Irish Data Protection Commission
Requests can be made by contacting us using the details above. We respond within one month.
11. Security
We use appropriate technical and organisational measures to protect personal data. However, no system is completely secure and we cannot guarantee absolute security.
12. Cookies
Our website and apps use cookies and similar technologies. For more information, please see our Cookie Policy.
13. Children’s Data
The Service is not intended for children under 18. We do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and apps with an updated revision date.
15. Contact Us
If you have questions or wish to exercise your rights, contact:
Email: info@tapataxi.ie
Address: Unit G4, Centre Point Business Park, Oak Drive, Park West, Dublin 12, D12 Y262
